We understand the importance of quality support. Getting the right answer when you need it can make all the difference. We offer several options for you to use when you need assistance from our support personal. Please keep the following in mind when requesting support. Following these simple guidelines will help us maintain a higher level of customer support and assist you in getting answers to your questions in a timely manner.

Finding Answers:
When a question arises often times you can find the answer more efficiently by searching our forums, FAQ, or tutorials. By checking this mediums first you will more than likely find the answer you need faster than submitting a support request.

Be Descriptive:
The more information you provide us when submitting a support request the better. If you submit a ticket that gives us full detailed information of the problem we have a better chance of reproducing the problem and giving you a more accurate response in a smaller amount of time.

Priority:
When a support member logs into our support ticket system tickets are viewed and answered based on the severity of the problem. By setting the ticket priority level properly you increase our ability to move through support requests more efficiently thereby increasing our response time to all support requests. An example of a high priority ticket would be something that would effect the entire server where as a ticket requesting the path to a imagemajik would be a normal or low priority.

One At a Time:
We ask that all clients choose one medium for support. For instance if you submit a support ticket, post your question on the forums, and contact a support member via instant messenger all at the same time the end result is more confusion than actual support. Does this mean that you can only use one form of support? No, if you submit a create a forum topic we may ask you to submit a support ticket with certain information. Also often times if you create a support ticket a member of support may contact you via instant messenger to get additional information or expedite the resolution of the issue. Also if you don't feel that your question is being answered in a timely fashion then by all means contact a member of support directly and find out why.

There are no actual set rules when acquiring support the above guidelines are merely suggestions to help us serve you better.

Our online helpdesk or trouble ticket system allows you to create a support ticket and track it until resolution. When creating a trouble ticket please remember to be as descriptive as possible. Also please include any information that our support team may need in order to resolve the situation.

Creating A Ticket:
You can create a support ticket in one of three ways. The first would be to log into our billing system and click on the "get support" link. From here you can submit new tickets or view the status of existing tickets. The second method is to send an email to the specified email address for each department. The final method is by using the form on our contacts page under support. Just select the department that the request should be forwarded too and fill in the information and a ticket will be created for you.